I received the wrong item/ my item is broken. How can we rectify this?
We apologise for the inconvenience caused. Please get in touch with us directly via info@elizbarorganics.co.za
Can I return an items/items I purchased on sale?
No, unfortunately we do not accept returns, exchange or refunds on sale items
Have you received my purchase?
Once you have made a purchase, you will receive your order confirmation email. This will means that we have received your order and will be processed for delivery
How long does an order get processed?
All orders will be processed within three working days. Kindly note that we only operate during five working days and during working hours (8 am – 16 pm). If you are making a special order, ensure ample time in order to receive your purchase.
Do you ship to P O Box?
No, unfortunately we do not ship to P O Box mail.
How can I track my order?
Once your order is confirmed, you can track your order via the shipping company link.
Can I cancel a paid order?
No, unfortunately you can not cancel a paid order. Once your order is confirmed, it is received to our warehouse immediately for processing. If it happens that the order has not been processed yet, and we are able to assist; note that the transaction fee paid to PayFast is not refundable. Each transaction fee will vary depending on the transaction amount.